Apprentice Tenant Liaison Officer
Complete Level 2 Customer Service Practitioner Course
Complete Level 3 Customer Service Practitioner Course
To provide consultation and support to residents prior to, during and after works to their homes - ensuring high levels of customer satisfaction
Identifying vulnerable tenants and any additional needs they might need to accommodate for them
Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies
Ensuring that any problems/issues are dealt with promptly resulting in fair and reasonable solutions
Managing the customer/resident journey whilst following the client and company engagement procedures
To develop effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders and the local community
Carry out: choice events, consultation events and individual consultation with residents regarding future work
Carry out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence
Complete resident profiling and work with the site management team to implement effective working practices and discuss with the client’s customer care team where appropriate
Agree access arrangements with the resident and book appointments to enable the work to their home
Ensure relevant communication packs are set up for new contracts
Involvement in Social Value Returns, identifying, organising & participating in community-based events
Training:
Customer Service Specialist Level 3
Sheffield College on a once a fortnight basis
Training Outcome:
A long-term career.
Employer Description:
Sustainable Building Services (UK) Ltd is an award-winning building contractor with forty years' experience in the social housing sector. Active throughout Britain, we deliver design and build projects, property maintenance programmes, energy efficiency works and a comprehensive range of refurbishment services. We excel in making funding schemes and capital budgets work together to achieve maximum impact.
Working Hours :
Monday to Thursday: 8:00am - 5:00pm Friday: 8:00am - 4:30pm 1-hour unpaid lunch.
Skills:
Communication skills,IT skills,Organisation skills,Customer care skills