Apprentice Customer Services Administrator

Responsible to the Operations Manager, duties will range with mentoring and support from:

Cover the Alison Business Centre/site 3 reception, receive visitors on behalf of Alison Business Centre and its licensees

Monitor as an assistant the security measures for entry and exit to the building and are followed at all times, including opening up of reception, main doors and shutters to the building and closure of all, at the end of the working day 

Monitor Site CCTV system

Manage incoming and out-going post including monitoring and maintaining appropriate postage stock levels

Monitoring and maintain appropriate stock levels of stationery

Assist as the first point of contact with regards to sales of offices, workshops, virtual mail-boxes, meetings, conferences and other related services

Monitor enquiry emails daily, record on zo-ho and monitor source of enquiries

Obtain relevant licensee information, support in negotiating sales, terms and conditions of tenancy/bookings and set-up new licensees on decorous

Execute occupation/booking procedures

Ensure all bond and rent payments are timely received and invoices are set-up in decorus 

Issuing Licensee Agreements, assigning keys/fobs, security information and mailbox addresses and confirmation of room bookings including recording of meter readings etc as required

Provide refreshments for meeting and conference bookings as and when ordered

Assist as the first point of contact for after sales care in relation to licensee issues, enquiries and complaints. 

Undertake initial fault-finding exercise and attempting to solve the issues before reporting to/passing onto Operations Manager

Assist with vacation procedures, including collection of keys and fobs and inspections of premises, ensure paper-work is completed and recording final meter readings for outgoing licensees

Monitor and maintain appropriate refreshment stock levels for meetings and order buffets as required

Advising the relevant utility providers and business rates authority of changes in licenses as necessary and ensuring the accounts dept is made aware that these have been undertaken

To carry out all procedures, responsibilities etc within the organisational guidelines as laid down within the company policies

To take on any other duties as defined by the Company(s) that facilitates the smooth running of Manor Development Company Ltd (and other associated companies) under the instruction of the Board/Chief Executive

Training:

Apprentice Standard Business Administrator Level 3

One day per month College attendance at Pennine Five Campus:

Block 5, Pennine Five, 18 Hawley Street, Sheffield, S1 4WP

https://www.sheffcol.ac.uk/pennine-five

Assessment:

Knowledge test, project and portfolio of evidence

Qualification: Business Administration Apprenticeship Level 3

Training Outcome:

Sustained employment with further accredited training for the committed candidate prepared to work hard and learn and develop with the team.

Employer Description:
Manor Development Company Ltd is a charity and social enterprise set up to support the local regeneration of the Manor Estate.

Working Hours :
Monday to Friday 9am to 5pm May be required to work additional or slightly amended hours depending on business needs.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Punctual,Confident telephone manner