Customer Services Apprentice Administrator

To provide effective administrative support within the Customer Services team. To work with a positive outlook, ready to support both the internal and external Customer Service / Sales teams and prioritise workload to ensure that the deadlines set are achieved. The successful candidate will be required to be flexible in the role. Understand the nature of the business and the commercial implications of the sales / customer relationship.

Principal Accountabilities:
 Sales Order Entry:
• Raise Sales Orders & Acknowledgements
• Complete 2nd stage Price Checks
• Raise Origination Sales Orders & Acknowledgements
• Add Origination Sales Order Numbers to Graphics Tracker
• Maintain Despatch Schedules / Issue MPS report to planning / CR
• Order bank maintenance – daily date change management / balance clearing
• General housekeeping – Scanning / Saving PO’s & Acknowledgements to relevant drives

Job Maintenance:
• Run daily active jobs list, look for past due jobs not started – highlight any date issues to CS
• Run daily active jobs list – progress chase jobs through the factory
• Run weekly ‘R’ spec reports, highlight R jobs within the 4 week window - feed in to CS team for action
• Run weekly unconfirmed ‘A’ spec jobs within the 4 week window – feed into CS for date management
• Update graphics tracker with A Spec job numbers and live DTC’s
• Support with Outsource Process administration – copy works orders, print labels, create job packs etc

Specifications:
• K3 Development completion – specification writing, stocking UOM conversion etc whenever required
• Create SKU Converter / Upload to Syspro SKU post creation
• Supersession Completion – deactivate stock code

Reports:
• Preparation, clean up and circulation of weekly Aged Stock report
• Monthly Stock code housekeeping – run report to identify codes with no movement in 18months – start supersession process
• GDNI – Run weekly / checking for despatches not invoiced
• GDNI – Month end check, ensure all despatches are captured at COP on final working day
• Job Shortfall Report – populate & maintain for submission to planning

Support Functions:
• Provide holiday cover for both Administration and Customer Services team
• Assisting with answering incoming calls “within 3 rings” and attending meetings to support where requested by your Line Manager
• Will occasionally be required to support in other, more specialist areas across the department once fully trained and able to do so e.g. internal trial management / stock sheet support
• Will occasionally be required to provide support in other areas of the business e.g. Provide cover for Reception / Studio dept.

Person Specification:
• Meticulous attention to detail
• Excellent communicator (written and verbal)
• Organised and calm under pressure
• Friendly, approachable and flexible – a team player
• Professional and smart appearance in provided Coveris uniform excluding Friday when dress down, please refer to office rules
• Proactive, positive, enthusiastic - demonstrates “can do” attitude
• Commercially aware

Qualifications and Experience
• Previous experience within a Customer Care environment preferred
• Able to demonstrate competent & efficient administration experience
• Computer literacy - MS Outlook, Word, PowerPoint, Excel is a must
• Excellent telephone manner required

Training:

Training will take place at Burnley College 1 day per week, working to complete a Level 3 Business Administrator apprenticeship standard

Training Outcome:

Potential progression into full time employment on successful completion of the apprenticeship

Employer Description:
Coveris is a leading European packaging company, manufacturing complex flexible paper and plastic solutions for some of the world’s most respected brands. With our broad technical expertise and a clear vision to eliminate waste in all its forms, we design and produce high-quality packaging that extends product lifecycles and reduces both waste and resource consumption. Together with our customers, we are continually developing innovative and sustainable packaging solutions. By leading with responsibility and innovation, we not only meet today’s demands but also anticipate the future needs of our industry.

Working Hours :
Monday to Friday 8:30am-5pm

Skills:
Communication skills,Attention to detail,Organisation skills,Team working,Calm under pressure,Friendly,Approachable,Flexible,Professional,Smart appearance,Proactive,Positive,Enthusiastic,Commercially aware