Business Support Apprentice

Key responsibilities and accountabilities are:

To ensure our UK export & import customer requirements relating to the customs clearance of their cargo are met within our brokerage department.  

Key tasks:

Timely and effective communication with customers, partners and internal departments via email and telephone Updating/verifying the DSV UK brokerage system with customer booking details Liaise with operations and overseas offices to ensure customer commitments are delivered upon Effective monitoring to ensure clearances and subsequent deliveries are completed within the agreed timelines Pro-active problem solving with customers and colleagues when issues arise Ensure consignments are rated correctly in order to invoice in an accurate and timely manner Provide KPI and reports both externally and internally where necessary Resolve credit management queries where necessary General day to day administrative duties

Before applying for this position please ensure you can travel to and from the place of employment.

Once you have applied for this vacancy AEA will contact you to organise an interview, if your application meets the required criteria.  We will contact you using the details you provide us with in your application and would ask if you would regularly check and reply asap so that you do not miss this opportunity.

Training:
Seetec will deliver this apprenticeship in the workplace You will have a dedicated assessor who will provide guidance and monitor progress throughout You will have access to an online portfolio to allow you to monitor your progress and log work completed Level 2 Apprenticeship in Customer Service Practitioner Apprenticeship standard Functional Skills in Maths, English and ICT (unless exempt)

Training Outcome:

On completion of the apprenticeship, successful candidates could secure a role in a successful, dynamic company.

Employer Description:
DSV is one of the very best performing companies in the transport and logistics industry. 45,000 employees in more than 80 countries work passionately to deliver great customer services and high-quality services - as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.

Working Hours :
Monday - Friday, 9.00am to 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness,Enthusiastic,Punctual