Level 3 IT Solutions Apprenticeship - Advansys Technologies Limited

Act as the first line of support, answering calls and responding to client queries in clear, professional English Assist in providing technical and software support to clients and internal users Learn and understand our software products in depth to provide effective user training and support Create and manage system configurations as part of client setup and ongoing maintenance Train users on how to use the software effectively and resolve basic technical issues Log, track, and resolve support requests in a timely and professional manner Collaborate with the development and support teams to improve user experience and system performance

Training:
IT Solutions Technician Level 3 Apprenticeship Standard

Training Outcome:
Potential full-time employment for the right candidate upon successful completion of the apprenticeship

Employer Description:
Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.

Working Hours :
Monday - Friday, 8.00am - 5.00pm, with a 1 hour break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Creative,Initiative,Patience