IT Support Apprenticeship

Print queue administration and user access. New equipment ordering and installation. Phone System’s administration and support. Management of ICT Storage room and consumables inventory levels. Escalation to 3rd party support and ensuring the request is resolved within agreed service levels. Creation of any documentation required to support the ICT change control process and internal procedures. Ensuring that all areas of the ICT department are presented in a professional and organised manner. Operate within a safe, healthy and environmentally responsible manner at all times.

Training:

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

Training Outcome:

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. 

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

Employer Description:
Epwin Group is the leading UK-based manufacturer and supplier of energy efficient and low maintenance building products including windows, doors and fascia systems with some of the best known manufacturing and service names in the sector. Group businesses also produce high quality cladding, guttering, decking and prefabricated building components. Epwin Group takes a strong ethical stance in its manufacturing and distribution operations which is evidenced by group wide investment in Quality, Environmental and H&S Certifications

Working Hours :
8:30am - 5.00pm, Monday to Thursday. 2.00pm finish on Friday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Initiative