Level 3 IT Solutions Technician Apprenticeship – Dereham Neatherd High School

Provide first-line support for IT issues and service requests via the central helpdesk. Install, configure, and maintain hardware, software, and network systems. Monitor and maintain network security, ensuring compliance with data protection and GDPR regulations. Set up new users, manage accounts, and remove access when staff or students leave. Support the maintenance and repair of IT equipment, printers, and classroom devices. Assist with routine system backups and ensure network stability across the school. Provide technical assistance for audio-visual equipment and school events. Contribute to IT projects and upgrades across the Trust. Support cybersecurity awareness and promote safe digital practices among staff and students. Uphold safeguarding responsibilities and maintain confidentiality at all times.

Training:

As an apprentice, you will receive a combination of structured online learning and practical, on-the-job training. You will work towards achieving the Level 3 IT Solutions Technician Apprenticeship standard, supported by experienced mentors and tutors. Regular progress reviews will help you develop your skills, confidence, and career prospects.

Training Outcome:

Upon successful completion of the apprenticeship, there may be opportunities for full-time employment within Dereham Neatherd High School or across the Enrich Learning Trust.

Employer Description:
Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.

Working Hours :
Monday to Friday, 8:00am – 4:00pm (Friday until 3:30pm)

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative