Business and Personnel Administrator Apprentice

Answer incoming calls and emails from customers, engineers, and suppliers. Log service calls and maintenance requests accurately into the system. Provide updates to customers on the progress of their service requests. Liaise with engineers to coordinate call-outs, repairs, and follow-ups. Assist with scheduling planned maintenance visits. Update and maintain service records and job sheets. File and organise both digital and physical documentation. Assist with generating invoices and processing purchase orders. Input data accurately into CRM and job management systems. Support with stock control and ordering parts when required. Learn how to manage engineer diaries and route planning efficiently. Support colleagues with ad-hoc admin tasks and small projects. Attend team meetings and contribute to process improvements. Shadow different departments to gain a full understanding of the business.

Training:

Level 3 Apprenticeship in Business Administration, consisting of:

Level 3 Apprenticeship in Business Administration Level 2 Functional Skills in mathematics (if applicable) Level 2 Functional Skills in English (if applicable)

You will be required to attend a half-day session with HBTC where you will work towards any functional skills (where needed) that you have to take. Additional off-the-job training will also be required as part of the apprenticeship. There will also be an end-point assessment. 

Training Outcome:
After the apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. 

Employer Description:
Wessex Catering has been dedicated to giving our Customers outstanding Catering and Electrical Maintenance lead by our trained engineering workforce. We have been providing a service to the Catering Industry for over 20 years in which during this time we have built a relationship with our large client base offering both Catering, Electrical Maintenance and installation projects.

Working Hours :
7.45am to 4.45pm, Monday - Friday.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative