Administration Apprentice

Answering incoming calls, passing to relevant person / taking messages Responding to admin emails Raising call outs and passing to the relevant manager Booking in domestic / mobility services with tenants Allocating visits on our system software Ordering domestic parts (to include parts for a future move to lift parts) Compiling monthly compliance and KPI spreadsheets Logging test sheets Updating clients' portals, sharing jobs sheets and reports daily Issuing service sheets and reports directly to specific clients Minimum of 6 hours per week spent on apprenticeship work and training (3 hours allocated on a Friday)

Training:

You'll attend monthly 1-2-1 meetings (online via teams every month - NO classroom OR college!) with your tutor and learn about the modules. You will be given a minimum of 3 hours per week (Fridays) to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer. All apprenticeship work and training is completed in the workplace, during working hours.

Training Outcome:

Supporting the whole team means you will gain experience in a range of areas, including Customer Quotes, Accounts & Invoicing, Sales & Operations, and so there is potential for your role to become focused in one of these and develop further.

Employer Description:
Cotswold Lifts are an independent provider of the supply, installation and maintenance of lifts (passenger, goods and access) to both clients across education, medical, commercial, industrial and government sectors, as well as private residences (bed and bath hoists, stair lifts etc.)

Working Hours :
Monday to Thursday 9am to 5pm, finish at 4pm on Fridays.

Skills:
Attention to detail,Communication skills,Customer care skills,IT skills,Organisation skills