Ford Customer Service Advisor Apprenticeship -Wokingham

Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department.

The Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.

The apprentice’s role will include the following:

Dealing with customers both face-to-face and by telephone To process and solve customer service complaints Look to promote continuous improvement in customer service

Training:

Apprentices will be working and will be trained within the dealership and a skills coach will visit at least every 28 days as a part of a close support network to ensure that Apprentices are both enjoying and succeeding in their course.

Level 2 Customer Service Practitioner Apprenticeship Standard The training schedule has yet to be agreed upon, further details will be made available at a later date

The apprenticeship will take a minimum of 12 months to complete.

Training Outcome:
A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership Future prospects are endless by having a highly regarded set of skills, Apprentices can go on to develop their career within any other areas of commerce they may be interested in Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level

Employer Description:
Group 1 Automotive is an international automotive retailer group and has come to be a trusted seller of vehicles by a range of marques. With over 70 sites currently operating in the UK, we believe in nothing less than automotive excellence, which is at the forefront of our customer service. Our long history has positioned us at the very pinnacle of automotive retailing as we continue to exceed our customers’ expectations. Made up of subsidiary groups, Group 1 Automotive have dedicated specialist teams who strive to deliver a quality of service that cannot be found elsewhere. We will always put your needs first, making sure that you are on the road without any stresses or worries. Whatever your needs, our team of manufacturer experts are here to provide an unrivalled experience for you and give your vehicle all the care and attention it deserves.

Working Hours :
Monday - Friday, daytime hours. Shifts to be confirmed (TBC).

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative