Business Administrator Apprentice

As an apprentice, you'll work at a company and get hands-on experience. You'll gain new skills and work alongside experienced staff.  
What you'll do at work: 

Managing creditor communications is the principal responsibility of a Creditor Liaison Advisor, advisors will interact directly with all creditors  Management of all inbound and outbound telephony activity and tasks  

Daily activity will include: 

Effectively managing all outbound calls out of the department, either taking the action to service and resolve the creditors enquiry or by setting a task and following up the action   Accurately updating debts managed under plans, inputting data received from creditors (letters, emails, spreadsheets, telephone conversations) ensuring the notes reflect the information obtained  Proactivity contacting creditors where required to ensure the best outcome is received for the consumer   Effectively questioning and challenging any declined offers, interest where not frozen, further collections activity, to ensure that the core product is being managed to a high quality and meets the consumers' expectations   Negotiating with the creditor to reach a fair outcome for the consumer   Notes should be clear and concise with any follow-up actions being completed accordingly ensure all follow-up work is completed where the consumer should be notified of any changes  Remaining positive, polite, and professional to preserve the ongoing image and integrity of the business   Building on creditor relations by professionalism and promoting in-house systems to create further efficiencies   Meeting all compliance requirements Give correct and best advice following MPG processes and procedures along with all regulatory requirements 

Training:

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Training Outcome:

Business Administrator Level 3 Apprenticeship Standard Off-the-job training will include the support of a fully qualified Total People Learning Coach.

Training will take place in the form of live, interactive webinars and an online system called Onefile will be used to complete all necessary assignments.

There will be a final examination. 

Employer Description:
MoneyPlus Advice has been providing debt advice for over 25 years and has helped hundreds of thousands of people. As the largest commercial provider of regulated debt advice in the UK, our experience means your experience will always be a positive one.

Working Hours :
Monday to Friday - hours will be either 8.00am - 4.00pm or 9.00am - 5.00pm

Skills:
Administrative skills,Analytical skills,Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Logical,Non judgemental,Number skills,Organisation skills,Patience,Presentation skills,Problem solving skills,Team working