Digital Device Repair apprentice

This apprenticeship offers a hands-on role in digital device repair, working closely with a seasoned repair technician to gain skills and experience in diagnosing, repairing, and refurbishing a wide variety of digital devices. The successful apprentice will play an integral role in the repair workflow, customer engagement, and sustainable device practices.

Key Responsibilities:

Device Intake & System Management: Receive devices for repair and log them accurately using a Point of Sale (POS) system to ensure smooth tracking and efficient service. Diagnosis & Repair: Identify issues with both hardware and software, carrying out necessary repairs to meet time and cost efficiency standards for customers. Stock & Repair Tracking: Conduct regular inventory checks for all repair parts and maintain accurate records of repair stages for each device. Sustainability Focus: Refurbish devices to high standards for resale and ensure proper recycling or disposal of items that cannot be economically repaired. Customer Interaction: Engage with customers in-store and via social media, providing updates, handling inquiries, and facilitating smooth repair processes. Issue Escalation: Communicate challenging repairs or customer issues to the supervisor to uphold service quality and brand reputation.

Training:
Months 1-6: Virtual training session every other week. Months 7-12: Weekly virtual training sessions. Gateway Entry: At the 12-month mark, apprentices will reach the Gateway Entry checkpoint.
This structure provides gradual, consistent training support, building skills portfolio progressively toward Gateway Entry.

Training Outcome:

After this apprenticeship, career paths include advancing to senior technician, team leader, repair manager, specialized technician, customer support, or starting a repair business.

Employer Description:
Welcome to TF2 Smartphone Solutions – your one-stop destination for electronic excellence! At TF2, we redefine the world of smartphones with a unique blend of sales and expert repairs. Our About Page unveils the heart and soul behind our commitment to providing top-tier electronic solutions. From brand-new, cutting-edge devices to budget-friendly used and meticulously refurbished options, we offer a diverse range to cater to every need and budget. Our team of skilled technicians ensures your gadgets receive the care they deserve, providing swift and reliable repairs. Explore our About Page to discover the passion driving TF2 Smartphone Solutions, and join us on a journey of innovation, affordability, and unparalleled customer satisfaction. Your electronic experience just got a whole lot better – TF2, where technology meets trust.

Working Hours :
Mon – Sat 9am – 5pm or 10am -6pm (40 Hours Max) Days and Time may alternate between Sat and Weekdays and 9am or 10am start

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Adaptability,Self-Motivation to Learn,Data Handling