Apprentice Customer Services Advisor

Assist our customers by providing accurate information in response to customer enquiries (face to face, telephone, and email) Maintain accurate records in accordance with GDPR Open, sort and distribute incoming mail and deliveries and prepare outgoing mail for collection Undertake a variety of administrative duties associated with the role Process customer payments and carry out cashier duties including record keeping for reconciliation Proactively obtain feedback from the public and highlight to the team leaders any potential areas for improvement

Training:
Your training will take place at the employer premises: Council Offices, Desford Road, Narborough, Leicestershire, LE19 2EP. Aproximately 20% of your working hours will be spent training or studying.

Training Outcome:
Permanent post within Blaby District Council

Employer Description:
Blaby District Council is committed to equality of opportunity for all, and we welcome applications from all diversities. We are committed to the employment and career development of disabled people, care leavers and those in the Armed Forces. As a Disability Confident Employer and to show our commitment to Care Leavers and the Armed Forces Covenant, we offer a Guaranteed Interview Scheme

Working Hours :
Monday to Friday- 9am to 5pm.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Punctuality,Reliability,Willingness to learn