Business Administrator Apprentice

General duties including (full training will be provided):  

- Order Processing & Management:

Accurately process sales orders from initial enquiry through to delivery.

Update customers on order status and delivery schedules.

Liaise with internal departments (such as warehouse, logistics, and finance) to ensure smooth execution of orders.

Processing of credit card payments over the phone.

- Customer Service Support:

Handle incoming calls and emails from customers all around the world, providing product information and resolving queries.

Maintain strong customer relationships by responding to requests efficiently and professionally.

Assist in managing customer accounts, including credit checks and maintaining account information.

- Sales Support:

Work closely with the sales team to provide administrative support, including preparing quotes, order confirmations and sales reports.

Attending trade exhibitions (1-2 per year), which includes some time away from home.

Update CRM systems with accurate customer data, leads, and sales activities.

- Reporting & Data Analysis:

Generate sales reports and track performance metrics for internal use and management review.

Monitor stock levels and coordinate with the procurement team to ensure availability of products.

- Documentation & Compliance:

Ensure all sales documentation, including contracts, quotations, and orders, is accurately filed and compliant with company policies.

Assist with the preparation of tenders and bids for key customers.

Training:

On the job training will be done at our head office for the role itself.

4 days a week in the workplace and 1 day a week at college

Training Outcome:

Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate. There are several opportunities for career progression on completion within the group. TRS/Certex are part of a much larger group which would open the doors to further job roles down the line.

Employer Description:
TRS are a division of Certex UK, and a manufacturer of safety harnesses for all aspects of motor racing, from club level through to professional teams. TRS also manufacture non-motorsport harnesses for other industries such as marine, military and light aviation. TRS are the UK’s leading harnesses manufacturer.

Working Hours :
Monday -Thursday 8:30am – 5pm. Friday 8:30am – 3:15pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness