Customer Service Advisor Apprenticeship - Porsche Centre High Wycombe

Assist customers in scheduling service appointments, providing information on available services, and answering inquiries Greet customers in a professional and courteous manner, ensuring a positive service experience Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers Coordinate with the parts department to ensure timely availability of required components for service appointments Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness

Training:

Qualification: 

The Programme lasts for 12-14 months, and you'll achieve a nationally recognised qualification: Level 2 Customer Service Practitioner All of our Apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Training Centre in Slough Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules

Training Outcome:
Throughout your apprenticeship journey, we are committed to nurturing your growth and development, guiding you toward attaining a widely recognised qualification in the motor industry This qualification serves as a cornerstone for building your career, offering abundant opportunities within our expanding Dealer Network Upon successful completion of the program, you'll be well-equipped to advance and transition into new roles

Employer Description:
Welcome to the all-new destination for automotive excellence, Porsche Centre High Wycombe. Situated in a vibrant locale, our dealership embodies the pinnacle of Porsche's legacy, inviting enthusiasts and aficionados to experience unparalleled luxury and performance. Step into our showroom, a haven that showcases the epitome of automotive craftsmanship. Discover an impressive array of Porsche models, from the iconic 911 series to the versatile Macan and Cayenne SUVs, each a testament to Porsche's commitment to innovation and precision engineering. Our dedicated team is committed to guiding you through your Porsche journey with expertise and personalised attention. Explore exclusive events and driving experiences, immersing yourself in the world of Porsche, and indulge in the opportunity to personalise your vehicle through the Exclusive Manufaktur program. At Porsche Centre High Wycombe, excellence in service is our priority. Our cutting-edge service centre, staffed by certified technicians, ensures meticulous care and maintenance for your Porsche, ensuring it remains at peak performance. Join us in embracing the spirit of Porsche and embark on a journey of automotive luxury and innovation at Porsche Centre High Wycombe.

Working Hours :
Monday to Friday, starting at 8:30am and ending at 5.30pm. Nevertheless, the specific working hours may vary depending on the requirements of individual dealers.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Patience