ICT Apprentice

Responding to queries via email or phone Training other staff members on troubleshooting and diagnosing problems Resolving problems with networks and PCs/Macs Diagnosing system errors on our hardware devices Installing/updating software to fix issues with printing and scanning Remotely access hardware to assist with diagnosing and resolving problems Following up with customers for full resolution of issues Take ownership of tasks allocated to yourself in a quick and courteous manner, ensuring company targets are met Manage your personal and companies time effectively whilst performing your daily duties Ensure the correct company procedures and guidelines are followed when using equipment in conjunction with company health and safety policies To attend and be prepared for company/department meetings

Training:

Information Communications Technician Level 3 Apprenticeship Standard:

Your training takes place away from your usual location of work and in one of NowSkills' city centre training venues. If this isn't convenient for you, then NowSkills also provides live online, on-demand online and 1:1 with your subject specialist digital tutor that you will have assigned to you.

Upon successful completion, you will receive a certification of your Level 3 Information Communications Technician Apprenticeship Standard.

Training schedule has yet to be agreed upon, further details will be made available at a later date.

This standard aligns with the following professional recognition:

RITTech for 3

Training Outcome:

The successful candidate may be offered full-time employment and the chance to progress to a higher-level apprenticeship or position in the IT team.

Employer Description:
XBM began in Wakefield, West Yorkshire, and today our Head Office, Regional Sales office, and National Service Centre are in Morley, on the southern edge of Leeds, West Yorkshire. We have recently purchased an additional 4,000 square feet, allowing us space to spread out our ever expanding teams. Our core values underpin our Mission Statement: “To become the preferred supplier for organisations when choosing products or services for making documents work”.

Working Hours :
Monday to Friday: 9am to 5pm (breaks to be confirmed)

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Logical,Initiative