Customer Service apprentice

Processing of customer orders accurately, ensuring minimum order quantities and pallet layers are met. Communicate with key customers to keep them advised of production, stock levels and delivery expectations. Liaising with Supply chain and Hauliers. Pro-actively minimise distribution costs, by consolidating deliveries wherever possible. Empowered to apply appropriate carriage charges, if terms and conditions are not met. To agree and facilitate the return of goods to Aimia Foods, from a customer’s premises, or the end user, within current guidelines. To minimise credits and pro-actively reduce credits wherever possible. To resolve customer queries satisfactorily for customers in an efficient and courteous and manner. Deal with telephone, written and email enquiries efficiently. Follow customer and consumer product complaint procedures until an acceptable query resolution has been found within the agreed time scales. To provide internal sales support and communicate all relevant information to National Account Managers. Deliver a high level of customer service at all times, constantly striving to overachieve customer expectations. Record and maintain the customer database with accurate contact details and customer requirements. Responsible to complete administration accurately and to update processes in SOP file on an on-going basis. Operate all procedures and perform any tasks that might be reasonably expected to fall within customer service business areas of responsibility. Drive all relevant Product/Brand Promotional Activity.

Training:

The Apprenticeship will be delivered remotely within the workplace with onsite visits every calender month

Training Outcome:

Opportunity for long term prospects with the company

Employer Description:
Aimia Foods are a market leading food and beverage company. We delight in developing, manufacturing and nurturing our own brands, as well as managing, manufacturing, and distributing some of the worlds' best loved brands

Working Hours :
Monday to Friday between 8am & 5pm (either 8am-4pm, 8:30am-4:30pm or 9am-5pm)

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills