Apprentice Customer Services Assistant

As an Apprentice Customer Services Assistant, you will provide a high level of customer service, working with a wide range of customers, volunteers, stakeholders and partners.

The role will involve welcoming and interacting with customers and identifying their individual needs. As an Apprentice, you will actively seek to meet those needs, providing a quality service which enables customers to make full use of the facilities available.

This position will predominantly be based in Clacton Library, with the occasional need to travel to another library.

Working tasks include:

Understand the needs of customers and deliver the best possible outcomes through excellent customer service Provide support and training to customers using information communications technology (ICT) equipment and software Answer telephone enquiries from customers promptly (including operation of a switchboard where appropriate), providing accurate information – including referral to other services as appropriate - in a timely fashion Oversee and provide customers with guidance in the use of self-service equipment Comply with the individual responsibilities for Health Safety & Welfare in the workplace, including ensuring safeguarding children, in accordance with work role Undertake all stock circulation and management procedures, including sorting, shelving and tidying of returned material, reservations, fines, membership and similar activities Contribute to promotional activities, marketing and display work and the achievement of agreed targets for income generation Contribute to the compilation of statistical returns, and any other general administrative duties Responsible for locking and unlocking, as necessary, acting as keyholder Specific individual and shared targets and objectives are defined annually within the performance management framework

Training Outcome:
ECC is a large and very diverse organisation which believes staff development is critical to our success. Our apprentices have access to a wide variety of career enhancing training and development in preparation for a more advanced role as well as further qualifications if desired We offer excellent career prospects for the right candidate, depending on attitude and performance during the apprenticeship, and over 85% of our apprentices go on to secure permanent roles with us There are many opportunities for future progression and development within Essex County Council

Employer Description:
At ECC we look after a large, diverse, complex region of the country. But our approach to meeting the needs of our 1.4 million residents is simple. We recruit creative, collaborative, talented people, and free them up to make an impact to be proud of.

Working Hours :
Monday to Friday 9am to 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Team working,Initiative,Non judgemental,Patience,Accurate