Data Admin Apprentice

Categorise and prioritise tickets: Determine the severity of each ticket and assign it a priority level, such as high, medium, or low. Liaise with customers and engineers and assign tickets to the appropriate queues and engineers. Create reports to identify metrics using Excel and Google Sheets: trends patterns and reasons for issues, resolution times, customer reviews and how to improve customer satisfaction. Keep customers informed of the status of their ticket and when it will be resolved. Supporting with stock management, booking stock in. Liaise with the purchaser when needed, creating reports Excel and Google Sheets that would help with the management of stock.

Training:

Why choose our Microsoft Data Essentials apprenticeship? 

QA’s Microsoft Data Essentials Level 3 apprenticeship can support your business to be more productive with data and adapt to a modern-day workplace. 

Data available to organisations is increasing at scale. How your business leverages it is essential to successful transformation and continued growth. 

QA's Microsoft Data Essentials Level 3 apprentice will learn to: 

Source, format and present data securely, using Microsoft Excel, Power BI and SQL. Find out more about our additional Microsoft Office Specialist: Excel Associate module below.

Analyse structured and unstructured data to support business outcomes Blend data from multiple sources as directed Communicate outcomes appropriate to the audience Apply legal and ethical principles when manipulating data 

QA’s Microsoft Data Essential Level 3 apprenticeship programme enables your organisation to: 

Build the capabilities you need throughout your organisation to collect, study, organise and present data, increasing digital adoption and the provision of intelligent and valuable business insights  Create and develop analysts for the modern workplace by reskilling your existing talent or hiring new entry-level talent. QA’s programmes, partnerships and recruitment capability enable us to tailor a solution that works for your business  Provide training that acts as a standalone solution or as part of a wider academy/programme to an array of business functions

Training Outcome:

The apprentice will be considered as a real team member, and they will be able to make a real impact in the company growth in terms of IT. After completion of the apprenticeship, the apprentice will be offered a permanent position if we are the right fit for each other. 

Employer Description:
Apollo Technology is a privately owned company established in January 2010.  We are based in Radstock, near Bath where we have brand new bespoke offices and workshop. We provide IT solutions to schools and education centres, as well as businesses usually within a 40 mile radius of Radstock.

Working Hours :
All details will be confirmed at interview.

Skills:
Communication skills,Attention to detail,Organisation skills,Team working,Non judgemental