Parts Advisor Apprenticeship - Holden Volvo Bury St Edmunds

Parts Advisors are also known as vehicle parts operatives. They are responsible for ordering, selling and managing stock control on a wide range of vehicle parts and accessories. 

Whilst the role may vary by employed based on the specific needs to the location, the duties of a Parts Advisor Apprentice will typically include:

Building relationships with internal and external customers Taking orders from customers in person and over the phone Maintaining stock room Identifying parts Processing payments for parts sold Working with technicians to ensure they have the correct parts to complete their work

Training:
The Vehicle Parts Advisor role follows the Customer Service Practitioner Level 2 standard The Programme typically lasts between 12 and 24 months depending on the career path chosen and you'll achieve a nationally recognised qualification All of our Apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Training Centre in Daventry.  Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules Your development is supported through your Volvo Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry. This will provide the foundation to develop your career, as there are lots of opportunities within our expanding Dealer Network to progress and move into new roles once you’re qualified

Training Outcome:

There are lots of opportunities within our expanding retailer network to progress and move into new roles once you’ve successfully completed the programme.

Employer Description:
Holden Group is a family-owned group of Car Dealerships in Norwich & Kings Lynn, Norfolk and Bury St Edmunds, Suffolk. Holden Group has been looking after customers since 1928. We represent the Kia, Volvo, Honda, Renault, Dacia, and MG brands in Norwich, Bury St Edmunds and surrounding Norfolk and Suffolk areas. Holden offers new, nearly new and approved used cars and vans for sale to private and business clients. We offer servicing, repairs and maintenance for Norfolk & Suffolk motorists from its Norwich, Kings Lynn and Bury St Edmunds sites, all at affordable prices. We pride ourselves on having a trusted reputation for being knowledgeable and offering an honest and enjoyable experience.

Working Hours :
A typical working week could be 40 hours Monday - Friday 8.30am - 5.30pm. However, each of our dealers will have different requirements.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative