Student Services Apprentice Administrator

To provide specific administrative support for the Student Services Department.

Information, Advice, Guidance and Reception:

Greet customers and respond to personal, telephone and email enquiries Sign visitors into the college system and inform staff member of the arrival Provide information, advice and guidance on the range of courses available Assist with the enrolment process of FT 16-18 students Assist in taking and processing student course and trip payments

Admissions

 Assist in the delivery of our FT admissions process, including course entry requirements advice and guidance Assist in processing all FT course applications Assist in arranging pre-course interviews, liaising with course team leaders and tutors Assist in sending offers of places to successful students Contribute to and attend the College Open Days and other marketing events

Funding and Bursaries

Assist in the processing of all bursary applications Engage with staff and students in the awareness and availability of funding/bursaries available Send award letters to students once the application has been approved

To undertake responsibility for placing orders for the department:

Ensure suppliers have valid accounts with the college Set up accounts for new suppliers Administer orders requested by Student Services Manager Maintain records of orders raised

Other responsibilities:

Handle day-to-day student enquiries, passing on information to teaching staff or other service areas as required To undertake any other additional duties consistent with the role as may be deemed appropriate by your line manager

You will also be required to work and adhere to the college's procedures and policies in the following:

Health andSafety Safeguarding Equality & Diversity GDPR Professional Conduct

You may be required to work outside of traditional office hours to meet the needs of the business on occasions, for example, weekends and evenings.  It is expected that holiday entitlement should be taken at times convenient to the department.

Training:

Apprenticeship teaching will be a mix of face to face classes and remote learning for six hours per week.

Training Outcome:

After successful completion of the apprenticeship there may be the opportunity to continue with your employment with Bath College.

Employer Description:
Bath College is a further education college with two colleges one in Bath City Centre and the Somer Valley Campus located in Radstock. The College also offers Higher Education courses and has its own Undergraduate building.

Working Hours :
Monday to Friday 8.30am until 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience