Apprentice IT Technician

Act primarily as an IT support technician working across various teams within Digital.

Assist with a range of new and ongoing projects within the department. Help to improve, as well as maintain, the trusts Active Directory. Assist with documentation and the data accuracy of a number of internal systems. Assist in resolving IT/application issues, once appropriate level of knowledge has been gained.

Provide technical support to customers both internal and external through a range of communication channels

Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools

Interpret technical specifications relevant to the ICT task

Apply the appropriate security policies to ICT tasks in line with organisational requirements

Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues

Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations

Apply appropriate testing methodologies to hardware or software or cabling assets

Practice guided continuous self learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development

Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues

Training:

Information Communications Technician Level 3 Apprenticeship Standard: The successful candidate will undertake an eighteen-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions. You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place at either of our training centres, in Birmingham or Worcester, whichever is more suitable for your location. You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body. This is a Level 3 qualification.

Knowledge Areas Include:

Hardware and Networking
Software and Security
ICT Administration

Training Outcome:

Opportunity to progress to a higher level apprenticeship or permanent role for the right person. 

Employer Description:
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this. Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond. The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them. We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do. Our objectives are simple: Best services for local people Best experience of care and best outcomes for our patients Best use of resources Best people Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system. We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Working Hours :
Monday - Friday - Typical hours are 09.00 -17.00 However this employer is a flexible working hours employer

Skills:
Communication skills,IT skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Initiative