Membership and Student Support Apprentice

 

Act as the first point of contact, assess and resolve queries received by telephone or email from existing and potential students to promote the benefits of studying with the IRM, build student satisfaction and enhance the reputation of the institute. Enrol new students on the CRM ensuring that they are given the access to the virtual learning environment promptly and follow up as appropriate to ensure clarity of expectations and an outstanding student experience. Maintain high standards of accuracy across enrolment record data and across multiple systems ensuring data processing meets agreed deadlines to deliver student and other stakeholder expectations. Carry out tasks relating to data cleansing as and when needed to ensure records and information kept on the CRM database is accurate and up to date. Ensure that students who have enrolled for a qualification are invoiced and that invoices are paid promptly, chasing debtors whenever necessary to balance the need to protect the Institute’s income with the need to maintain relationships. Support the wider team in planning, organising and publicise webinars and events to promote the Institute’s qualifications, proactively contacting prospective students to drive interest and achieve enrolment targets. Support the wider team in the preparation for and during induction weeks for new students. Schedule, assist the delivery and publicise webinars for students in collaboration with module coaches. Supporting the wider team in maintaining the virtual learning environment up to date, analysing feedback provided by students, finding gaps, resolving issues, and facilitating improvements. Contribute to the production of timely analysis and accurate reports on students’ performance by providing progress reports on specific actions. Participate in training to maintain and update knowledge as required for the post
 
To have a comprehensive understanding of the IRM and IOR membership grades, as well as the benefits they provide to members, to: Act as the first point of contact, assess and resolve queries received by telephone or email from existing and potential members to promote the benefits of being part of the IRM and IOR, build member satisfaction and enhance the reputation of the institute. Enrol new members on the CRM ensuring that they can access the appropriate benefits and communities. Ensure that members who have subscribed are invoiced and that invoices are paid promptly, chasing debtors whenever necessary to balance the need to protect the Institute’s income with the need to maintain relationships. Supporting the wider team in analysing feedback provided by members, finding gaps, resolving issues, and facilitating improvements. Contribute to the production of timely analysis and accurate reports on members’ data providing progress reports on specific actions.

 

Training:

Training Provider: BROMLEY COLLEGE OF FURTHER AND HIGHER EDUCATION

On programme Training:

Level 3 Customer Service Specialist Apprenticeship Standard Level 2 Functional Skills in English and maths Institute of Apprenticeship Certificate

End point assessment

Work-based Project (written report) supported by an interview Practical Observation with Q&As Professional Discussion (supported by portfolio of evidence)

Training Outcome:

Further progression may well be available in other areas within our sector, upon successful completion of Level 3 Customer Service Specialist.

Employer Description:
Professional institute. Members organisation and education management.

Working Hours :
Monday to Friday 9am to 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience