Level 2 Customer Service Practitioner Apprenticeship

Duties to include

To collate and scan all delivery notes into the Navision system so that proof of deliveries can be provided to any customer requesting one Ensure that all delivery notes are filed correctly Contact customers on a weekly basis and establish how many stillages require collection and update the transport team Filing of sales orders Issuing collection note paperwork Raising cases on CRM system Maintenance of filing systems  Checking and processing of sales orders  Assisting the department with scanning of documents Admin support as and when required both the Customer Service Team and Credit Control Department

Training:
Level 2 Customer Service Practitioner Standard Support with English and maths (if required) Work based learning End Point Assessment

Training Outcome:
Further development and ongoing employment will be offered whenever possible upon successful completion of the apprenticeship

Employer Description:
Swish Building Products is probably the best-known UK manufacturer of roofline and cladding products. Many people still recognise the Swish name from the days when it was closely associated with curtain tracks and poles, but that was a long time ago and today there is no connection between the two businesses. Swish is now part of the Epwin Group of businesses that supplies fascias, cladding, windows doors, decking and many other low maintenance building products to the new build, social housing and domestic refurbishment markets.

Working Hours :
Monday to Friday, 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Initiative,Punctual and adaptable,Willingness to learn and grow,Positive approach to work