Customer services Apprenticeship level 2

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions. Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Training:
Customer service Level 2 City & Guilds qualification. No days are required to attend college as all work will be done remotely. No days are required to attend college as all work will be done remotely. 

 

Training Outcome:

Depending on the employer there's usually a clear path to promotion once you complete your apprenticeship, moving up from customer service assistant to supervisor, team leader and then into more senior management roles.

Employer Description:
The company is one of the longest established car hire brands in the UK. Originally life started out as a wedding services company including wedding car hire based in Cradley Heath. However, now the family run business has been transformed into a company with over 20 cars available for a variety of events including weddings, school proms, hen nights and birthdays.

Working Hours :
Monday to Friday. Shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness