Apprentice GP Practice Receptionist/Administrator

You’ll be an essential part of our team, ensuring patients receive a high level of service and support. You’ll develop skills in customer service, administration, and the use of healthcare systems while working in a dynamic environment.

Your main duties will include:

Handling incoming telephone calls, managing appointments, and dealing with patient enquiries. Assisting with patient registration, processing repeat prescriptions, and managing patient records. Performing administrative tasks, such as scanning and coding correspondence, and supporting the team with daily office duties. Communicating effectively with patients, carers, staff members, and external services to ensure a positive patient experience. Following practice policies and procedures, including maintaining confidentiality and safeguarding personal data. Supporting the surgery team during busy periods and contributing to the overall smooth operation of the practice.

Training:

Level 2 Customer Service Practitioner apprenticeship standard.
Level 1/2 Functional Skills in maths and English (if required).

This apprenticeship is delivered through a combination of Work Based Assessment and day/block release. The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.

Training Outcome:

Upon successful completion of the Level 2 Customer Service Practitioner apprenticeship, for the right candidate, there may be an opportunity for a permanent position within the practice. This could lead to further training and career development.

Employer Description:
We’re an NHS GP Surgery in Woodville, Swadlincote. Our vision as a practice is to increase clinical capacity to provide high quality and timely primary care services to an ever-growing local population.

Working Hours :
Full-time – Up to 37.5 hours per week, Mon-Fri. Morning and afternoon, shifts between 8am-6:30pm TBC.

Skills:
Attention to detail,Communication skills,Customer care skills,Non judgemental,Organisation skills,Presentation skills,Problem solving skills,Team working,Time-Management