Business Admin Receptionist Apprentice

Facilitate the Doctor / Patient relationship in all aspects Greet patients on arrival at the surgery in a friendly and courteous manner Ensure that enquiries from patients are handled efficiently and courteously Direct patients into the correct consulting room Receive and open the mail, and distributing to the appropriate person efficiently and promptly Undertake filing (as and when necessary) Scan patients’ letters and ensure that they are filed in the correct patient’s computer record and coded to the appropriate clinic / department Ensuring that all patient records and appropriate forms are available for all consultations Answering general enquires, registering patients, explaining surgery procedures, making new and follow up appointments Input computer data, e.g. add clinical data from hospital letters, test results, and home visits to the computer  Receive pathology samples, log in the patients records and the pathology book, ensuring that the correct forms are completed accurately and accompany specimens to the laboratory Each member of the reception team will be responsible for certain administrative / patient recall duties and will receive appropriate training / guidance

Messages:

Receive and record messages for the Doctors, and other staff · Ensure the date and time received is recorded Any message deemed as urgent should be brought to the appropriate Doctors attention, if the doctor concerned is not on duty speak to the Doctor on call

Stock Control: 

Ensuring an adequate supply of stationary, documents, sample bottles etc., are available in the consulting rooms and reception area Inform the Practice / Office manager when stocks are getting low

Confidentiality:

To maintain patient and practice confidentiality at all times

Other duties:

Ensuring that the reception area is tidy and ready for use for incoming colleagues Ensure that colleagues are aware of any unresolved or urgent matters before you leave Order ambulances for patients as required Book interpreters as required Assist other colleagues as and when necessary, so the practice is effective and efficient

Training:

Full training to be given to including the Business Administrator Level 3 in partnership with Rochdale Training.

Training Outcome:

Progression offered to the right candidate.

Employer Description:
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Working Hours :
Monday - Friday 12.30pm - 6.30pm

Skills:
Communication skills,IT skills,Organisation skills,Team working,enthusiasm,Punctuality,Realiable,Trustworthy