Customer Service Apprentice

·        Answering calls, taking messages and forwarding

·        Data entry – Excel, Prospect

·        Sales order processing

·        Loading customer enquiries

·        Building customer contracts

·        Responding to emails, enquiries, webchat (internal and external)

·        Diary invites

·        General office maintenance duties

·        Inbox management

·        Department liaison

·        Meeting and greeting visitors, organising drinks and lunch

·        Attending College lectures and workshops

·        Completing to a high standard assignments and course work

Training Outcome:

Learners will have the opportunity to progress into a full-time, permanent role with the company and may be able to further their qualifications leading to management qualifications.

Employer Description:
Evac+Chair is the original manufacturer and global leader in emergency evacuation chairs for the mobility impaired. Independently tested and proven to be the safest and fastest means of evacuation, Evac+Chair is trusted and relied upon in emergency situations to assist in saving people’s lives. At Evac+Chair International we have been designing and manufacturing life safety products for 40 years. Committed to pioneering innovation, we create a safer and more inclusive world, as our products are designed to assist in saving people’s lives. We have a global footprint and export to over 70 countries worldwide. We develop collaborative working relationships with our partners to deliver a consistent brand and service proposition, tailored to each country’s cultural requirements, yet support our global umbrella of providing solutions to protect people’s lives. Paraid is the leader in innovative medical transfer equipment, to help assist in saving lives in medical situations. We understand that many patient transfers are extremely challenging, and our aim is to provide solutions which protect patients and clinicians, during this critical stage of patient care. Working with NHS trusts, ambulance services and international partners, we provide bespoke neonatal, paediatric, and adult transfer equipment. We have a unique set of capabilities which come from a blend of in-house expertise, highly skilled designers, field technicians and production teams ensuring we deliver solutions that meet the tough demands of any medical environment. We offer a bespoke design service enabling our clients to work with our award winning and experienced R&D Team, to design products which meet their exact needs and provide the optimum transfer solution.

Working Hours :
37.5 Shifts: Monday to Friday

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience