Business Administration Level 3 Apprenticeship

Dealing with all appointments and patient requests, ensuring that surgery time is effectively utilised, allocating prebook able and urgent appointments appropriately and monitoring the flow of patients during surgeries.  Carrying out all clerical tasks to prepare for surgery sessions, ensuring that clinical staff have the patient documentation necessary to undertake consultations and procedures efficiently. Providing a comprehensive reception service, responding to a range of enquiries in a polite and efficient manner, adhering to practice protocols and dealing with difficult situations in a calm and controlled manner. Dealing with all telephone requests and enquiries in a courteous and efficient manner, referring callers to appropriate personnel and ensuring messages are relayed and in a timely manner, particularly those requesting urgent advice. Dealing with prescribing requests, ensuring that scripts are approved, prepared, signed, and ready for issue within agreed timescales or, if the patient needs to be seen, arranging appropriate follow-up.

Training Outcome:

To secure a permanent position with scope to apply for any promotions.

Employer Description:
We are a friendly, dynamic and caring practice delivering high quality, patient centered care to more than 10,000 patients from our modern premises in central Gateshead. We pride ourselves in providing a supportive and motivating environment for our staff and believe that getting our work life balance right, creates a happy, healthy and engaged team.

Working Hours :
The post is Full Time 37.5 hours per week over 4 days Monday to Friday on a rota basis. Usually, 10 hours per day for 3 days, 7.5 hours per day 1 day with a rotating day off.

Skills:
Communication skills,IT skills,Administrative skills