Apprentice Receptionist
To provide support to the reception team and help contribute to
organisational goals and targets including tasks such as:
pass on to the appropriate person Initiate calls to resolve outstanding actions Use clinical systems to identify patients requiring annual checks, and send invitations Booking patient appointments (same day, routine, and cancellations) Allocation of triage appointments Giving routine test results Taking home visit requests Passing emergency calls i.e., chest pain/stroke to duty doctor General enquiries Resolving issues Complaint management and resolution Prescription queries Appointment and clinic changes To complete all associated administration in an accurate and timely manner To provide outstanding customer care always, both internally and externally To have a thorough knowledge of all practice procedures To work in accordance with written protocols Shred confidential correspondence in accordance with practice protocol
Training:
Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet
the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off the job
activities and training.
On the job and off the job training will be delivered in the
workplace.
Training Outcome:
Potential opportunity for ongoing permanent employment upon successful completion of the apprenticeship.
Employer Description:
Barwell & Hollycroft Medical Centres strive together to deliver personalised care to over 14,700 patients across their 2 sites
Working Hours :
Monday – Friday on a rota basis between the hours of 8.00am – 6.30pm.
Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Patience