Apprentice Medical Administrator Receptionist

Check the daily appointment book, highlight any outstanding health issues & liaise with patients Meet and greet all patients and guests in a friendly, courteous and professional manner Assist with checking-in for appointments where the auto check-in fails or patients have difficulty Call patients in to consultations where the auto-call has failed or has been misheard Communicate any delays in the clinical sessions to the waiting patients Respond to patient enquiries and provide non-clinical advice to patients and carers Book appointments Deal with all face to face enquiries and/or obtain relevant help where necessary Provide information on the surgery opening times and services offered Answer in coming telephone calls as quickly as possible, deal with enquiry where within remit and/or cascade as appropriate Ensure on-call matters are documented, updated and completed within the same day Receive in, document and store as appropriate-immunisations, mail and parcels Open daily mail, date stamp, sort and cascade as appropriate Ensure any documentation and/or forms are correctly completed before release to patients Any other duties as deemed necessary to the running of the surgery and care of the patients

Training:
Business Administation Level 3 Apprenticeship Standard End-Point Assessment (EPA) Blended on/off the job training

Training Outcome:
Obtain Business Administrator L3 award Progression within the sector

Employer Description:
We only employ staff who are passionate about care and everyone at the surgery aims to go the extra mile.

Working Hours :
Shifts between the hours of 8.00am and 6.30pm. Some days you may work in their branch practice located in Flagg Court Health Centre.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative,Non judgemental,Patience,Time management