Business and Sales Administrator Apprentice

Updating our systems with general information as needed to ensure compliance with apprenticeship funding rules and qualifications quality processes, such as eligibility information and learner’s educational data. Handling incoming queries by telephone, email and Jivochat and forwarding to the correct department. Deal with any workshop queries, including change and attendance confirmations. Proactively contact Professional Qualification learners throughout their learning journey:

o   Respond to feedback and complaints

o   Liaise with the Head of Operations to drive improvements

Providing ongoing Refinery support to learners and respond quickly and efficiently to existing students’ queries. Monitoring the Dynamics order system to onboard students effectively and send out relevant study guides and information. Ensure qualifications students are correctly enrolled to the Refinery platform and have had a welcome call. Work with the sales team to contact potential leads to drive sales. Liaise with the marketing team to prepare the monthly and quarterly student and apprentice newsletters, student and apprentice achievement badges, and Highflyer Awards for our social media. Following the policies and procedures of the company and completing ongoing training as required for safeguarding, health and safety, data protection etc. Any other task deemed necessary by the Head of Operations.

Training:

The apprentice will undertake an average of 6 hours per week of off-the-job training during their working week in the Cambridge office. This will be split across the working week. Training will be delivered via online workshops and face-to-face delivery in the workplace.

Training Outcome:

The successful candidate can expect to potentially progress into an administrative, sales or marketing job role upon completion of the apprenticeship. 

Employer Description:
The leading provider of CIM, ISM, and CMI qualifications, Professional Academy delivers high quality training in management and leadership, sales, marketing and digital marketing. As a one-stop-shop, Professional Academy offers the complete package. From professionals looking to gain new qualifications to companies seeking in-house training, we provide custom-designed courses, exceptional trainers, one-to-one support and an advanced online learning management system.

Working Hours :
Monday to Friday, between 9am to 5pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Creative,Confident telephone manner