Aftersales & Office Apprentice

Greeting customers dropping off their car for the workshop Handling and actioning paperwork Invoicing services and MOT’s etc. Preparing parts for services etc and other work in the workshop Speaking with customers via telephone and email Liaising with warranty and various other teams Booking in and rebooking work into the workshop Speaking with techs to relay information to customers about their vehicles Stock take of parts Dealing with other companies for parts IT systems and data entry Use of emails Quoting customers for parts such as tyres etc. Other tasks as and when required that lay outside of this list

Full training will be given in order to complete the above duties to the best of your ability. You’ll receive ongoing support and guidance with your apprenticeship studies.

Training:

Level 3 Business Administrator Apprenticeship Standard, which includes:

Modules covering Skills, Knowledge, and Behaviours in Business You'll have a personal tutor to guide you through your training You will attend 1:1 sessions with your tutor every 2/3 weeks End-Point Assessment (online) Group classes with other learners Functional Skills Level 2 in maths & English if required Business Administrator Certificate from IFATE and City & Guilds Training will be completed within the office working hours Meetings with the assessor coach will take place on a fortnightly basis

More information here:

https://boomtrainingltd.co.uk/courses/apprenticeships

Training Outcome:
Potential, all dependent on the business position at the time Salary would increase Also potential for bonus

Employer Description:
Working at Steven Eagell Group is not just a job; it’s a rewarding and dynamic experience within an award-winning automotive business that spans an impressive network of 44 sites. As well as being renowned for our commitment to excellence and fostering an environment that encourages personal and professional growth, customer service is at the core of our business. We empower our employees to deliver outstanding service, equipping them with the tools, training and opportunities required to excel. Whether you’re engaging with customers in sales, providing expert maintenance in our service departments or supporting the business with administration or customer services, your role is key when it comes to shaping positive experiences for our customers.As an inclusive employer, we embrace diversity and we work hard to cultivate an environment where everyone feels valued and respected. We believe that a diverse team brings a wealth of perspectives, ideas and creativity, which ultimately drives productivity and contributes to our collective success. We are extremely proud that our commitment to excellence has earned us numerous awards, including recently winning the Diversity and Inclusivity accolade at the Car Dealer Used Car Awards. This award demonstrates the fact that inclusivity is a vital part of our strategy to ensure that our workforce is representative of the diverse communities we serve.As an employee at Steven Eagell Group, you become an integral part of a collaborative team, where innovation and dedication are celebrated and rewarded. As well as providing ample opportunities for career advancement and training to support continuous learning, we offer competitive compensation packages and comprehensive benefits. If you are looking for a fulfilling career with a dynamic and award-winning automotive business, Steven Eagell Group has a place for you.

Working Hours :
Monday - Friday, with Saturdays as per rota basis, 8am - 6pm

Skills:
Communication skills,Punctual,Reliable,Mature