Project Coordinator Apprentice

To assist and support the Project Manager, Customer Operations Supervisor and/or Director of Customer Operations with the provisioning for, and delivery of customer projects Creating a project schedule with milestones, due dates, and resources, such as team members, which will then be submitted to management/customer for approval Making sure that the project team have the tools they require to execute the project Helping with the documentation of each phase of the project.
Working with team members in the field or on-site who have project issues Keep up the morale of team members and build relationships with them to develop a strong working unit and supporting their impact on the success of a project To track, analyse, and communicate project risks and opportunities Ensuring deadlines are met Providing administrative support
Organising project team meetings and recording minutes To thoroughly update customers throughout the project journey.
Break projects into doable actions and set timeframes Liaise with clients and/or engineers to identify and define requirements, scope and objectives Assign tasks to internal teams and assist with schedule management Make sure that the customers’ needs are met as projects evolve Monitor project progress and handle any issues that arise Act as the point of contact and communicate project status to all participants Work with the Project Manager/Operations Manager to eliminate blockers Create and maintain comprehensive project documentation, plans and reports in line with Silver Lining project document process To fill the role of Customer Operations Administrator as required in relation to BAU opportunities, termination requests, billing queries and quoting To support with account management queries and resigns where accounts are assigned to the Customer Operations Team To partake in the management and stock take of Silver Lining’s stock system

Training Outcome:
Following completion of the apprenticeship there may be further opprtunties to develop within the Customer Operations Team.

Employer Description:
Silver Lining is a professional IT service provider based in Hampshire. Since 2007 we have been providing the very best in business IT, telecommunications, connectivity and security solutions across the UK and Europe. It is our mission to ensure improved efficiency, reduced running costs and the flexibility to easily upgrade as your business grows. We provide everything from telephone systems to outsourced IT support and infrastructure.

Working Hours :
Monday to Friday, 08:30 to 17:30.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Microsoft 365 (Word/Excel),Full Driving Licence