Apprentice Administrator

Order Management:

Generate accurate quotes and manage the progression of orders in a timely manner. Communicate order status updates to clients via email and phone conversations. Relay relevant information from colleagues to clients.

Client Support:

Assist clients with queries and troubleshoot any issues they are facing. Ensure clients receive high-quality, attentive support. Liaise across departments to fulfill client support needs.

Process Improvement:

Identify ways to streamline processes to better serve clients. Enhance efficiency and responsiveness in serving client needs.

Client Systems and Management:

Utilise the company CRM system to update and manage client information. Generate quotes and track order progression in the CRM. Utilise the MIS (Management Information System) to access and manage client data such as providing updated information

Team Collaboration:

Work closely with internal teams to meet project deliverables on time. Collaborate with colleagues to satisfy client requirements and expectations.

Training:

You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.

You will experience a blended learning model.

You will gather learning evidence, journals and off-the-job records using your e-portfolio.

At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.

This is predominantly a work based programme which means that your learning will take place on the site of your employment and within your contracted working hours. We host supporting workshops (x9) regularly throughout the apprenticeship which you will attend in person at our Derby Road campus. Remote arrangements can be made when necessary. Monthly tutorials are held via Microsoft Teams.

Training Outcome:

Further apprenticeship at higher level or opportunities of other department roles.

Employer Description:
Summit Creative is a dynamic design and branding agency that specialises in crafting unique and impactful visual identities for a diverse range of clients. With a team of talented designers, strategists, and creative thinkers, they are committed to delivering bespoke solutions that elevate their clients' brands and help stand out in their market

Working Hours :
08.30 to 17:00 Monday to Friday.

Skills:
Communication skills,Attention to detail,Organisation skills,Logical,Team working,Initiative