Administrative Support Assistant Apprentice

Providing administrative support to the internal and external team of consultants They will support the Directors and other members of the management team with tasks commensurate to the role Answer calls to the office, take sufficiently detailed messages and transfer calls as appropriate Arrange client appointments/visits Filter and reply to emails from individuals from various backgrounds – the Company Director, Law Firm Managers, Solicitors, Barristers, Consultants and other members of the team at DG Legal Administrative tasks involved in obtaining and maintaining Quality Assurance Standards Drafting documents Assisting with new firm applications to the SRA and BSB Assisting clients with our bespoke compliance software Preparing client care letters and terms of engagement Filtering and replying to emails Liaising with colleagues and clients Maintaining the CRM System to ensure that the client records are updated and accurate Answering telephone calls to the office, transferring calls or taking sufficiently detailed messages Diary management and arranging client calls/visits Assisting with other duties as necessary

Training:
Within the first 15 months additional training is delivered at Loughborough College, one morning a week for 12 weeks, dates are subject to enrolment date Online portfolio to update with learning and development completed onsite Diarised visits from dedicated Trainer/Assessor

Training Outcome:
Progress to an employed position in either administration or in compliance related role

Employer Description:
DG Legal are the largest provider of strategic and compliance services operating in England and Wales. We offer support to law firms with their day-to-day compliance obligations. We have a small internal team of consultants with a wider network of highly experienced remote based consultants who are leading experts in their field. We offer advice and assistance to Lawyers in a number of areas and a broad range of these are outlined below: • Quality Assurance Accreditations – Lexcel, SQM, CQS, WIQS • AML Compliance • UK GDPR and Data Protection • SRA Complaints Handling • Legal Aid Contract Compliance • New SRA, BSB and OISC Firm Authorisation • SRA Transparency Rules • SRA Standards and Regulations • General Business Development – marketing, strategy and management Most of our clients instruct us on a retainer basis and therefore pay us a monthly fee for our services and retain our advice and assistance on an ongoing basis.

Working Hours :
Monday- Friday: 9am- 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative