Property administrator apprentice

Main Responsibilities

Basic letter writing Sending minutes, notice of meeting, letters prepared by property managers Data entry Updating clients details on software Scanning and saving document to software such as leases, health and safety polices, insurance documents, management agreements Franking post and taking to the post office Ordering stationary General office administration including photocopying, scanning, e-mailing, axing and laminating Opening new files when required Archiving files ready for collection Sending brochure to prospective clients Assisting the accounts assistant as necessary and the need of the company dictates. Handling of all inbound customer contact to achieve a first contact resolution wherever possible. Handle customer queries through to completion ensuring a seamless hand-off, where this is not possible. Manage and document customer requests efficiently for the supply of keys, fobs and permits. Take credit/debit card payments ensuring all details are correct, secure and handled confidentially, according to company policy. Ensure all customer information is handled confidentially and in line with GDPR. Support Property Managers in order to ensure customer and development issues deliver resolutions promptly. Communicate with teams, updating on a regular basis with important information on events in order to successfully support customer queries.

Training:
Business Administrator Level 3 apprenticeship. Functional Skills in English and maths if applicable. 1 day per week on and off the job training with Metro PM. Minimum of 1 day per month training at Protocol Consultancy Services (training provider).

Training Outcome:
Full time employment. Career and further learning progression opportunities.

Employer Description:
Established in 2006 and with over 100 years’ combined experience in block and estate management, you can trust MetroPM to deliver a property management solution which is both honest and transparent, tailored for the specific needs of our clients and based on traditional values while using the latest technology.

Working Hours :
Monday to Friday, 9.00am to 5.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Time Management