Apprentice Business Administrator - University of Oxford IT Services

You will be fully trained to carry out the following main tasks: 

Enquiry handling and customer service:

Act as first port of call for all type of enquiries. Respond to emails, phone calls, and other communications following established procedures  Assist in managing course registers for both in-person and online classes and recording attendance Welcome and assist teachers attending in-person teaching at the Thames Suite. Support teachers delivering online courses Liaise with Digital Skills teachers and other training providers in the University to arrange courses or talks under the Digital Capabilities programme Contribute to promoting the Digital Capabilities programme by assisting with newsletters, social media updates, and other communication channels Monitor user’s additional need requirements and provide support  

Financial and administrative:

Help us to ensure that our course and delegate information in our course management system is correct and up to date, in line with our data quality standards Follow established processes for making administrative arrangements for courses and events (e.g., room booking, signage, catering, travel and accommodation for staff) Monitor payments, making sure we obtain the information we need on time. Work with the finance team to ensure we receive the money we are expecting Follow our processes and issue refunds where appropriate   Raise Purchase Orders (e.g., for buying equipment, licences, and training) Create/update documents that explain how our processes work Maintain and regularly update mailing lists and expressions of interest

Support for teaching and training services:

Make sure that room, computers, software and equipment comply with our standard checklist and that they are ready when needed (e.g., are the computers and projection screens on? is the right software installed?) When you identify non-compliant issues take remedial action (e.g., fix the issue directly or contact the technical support team) Track, audit and keep inventories of licenses and equipment Learn to install and test basic software, either manually or using systems provided, liaising with internal suppliers for support when required Learn to provide basic IT and AV support (face-to-face and online). This might be showing people how to use the technology before a session or reacting quickly to live issues Assist with the maintenance of course materials and resources, including the scheduling, recording and editing of course sessions, ensuring compliance with digital content publishing procedures 

Training:

Duration:

15 months practical training period, plus 3 months for End Point Assessment

Delivery model:

Work-based training with your employer 10 days Business Professionals training at college  Approximately 12 on-site assessment visits per year Level 2 Functional Skills in maths and English (7 days at college for each, if required) Off the job training will count for at least 6 hours per week of an apprentice’s time at work

Qualifications included:

Level 2 Functional Skills in English and maths (if required) Level 3 Business Administrator apprenticeship standard

End Point Assessment:

Knowledge test Portfolio based interview Project/improvement presentation

Training Outcome:

Over 80% of our apprentices continue with us in the role they have been trained for after their apprenticeship and that is just the start of their career.

Employer Description:
We are the largest employer in Oxfordshire with around 16,000 staff working in and around Oxford in a huge range of roles. Our apprentices are never on their own and will benefit from a supportive environment working in collaboration with the rest of our committed team. You will also be supported by the central apprenticeship team and you will join our growing network of apprentices within the university. You will have the opportunity to become an apprenticeship ambassador for the University and region. We will provide you with a welcoming and inclusive workplace, offering support and development opportunities that will enable you to progress and do your best work. We recognise diversity as our strength, vital for innovation and creativity, and we aspire to build a truly diverse community, which values and respects every individual’s unique contribution.

Working Hours :
Monday - Friday 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Team working,Initiative,MS Excel, Outlook and Word,Keen to learn new skills,A technical mindset