IT Technician Apprentice

Use our Ticketing System to work on and resolve Help desk Tickets & Service Requests Make sure that Client Documentation is well maintained Split tickets that have several issues into their own individual ticket Review RMM dashboard and apply remediation actions as indicated by our Processes Review regularly scheduled / automated actions as indicated by our Processes From time to time the projects team will need additional resource to help deliver projects either on site or remotely. When opportunities arise then IT Technicians will be required to help with project delivery Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue

Training:

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premise and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Training Outcome:

For someone looking to progress their role, the Apprentice IT Technician naturally leads Into roles such as: the Senior IT Technician, Network Engineer, Solutions Architect, Account Manager, Virtual CIO or Service Desk Manager. 

Employer Description:
The number one goal of everyone in our team is to make our clients exceptionally happy. The Apprentice IT Technician plays an important role in making sure that happens. The Apprentice IT Technician handles the first level support requests that come in from our clients. They are the first to touch a help desk ticket and make sure that the issue is handled quickly and the client is informed of what to expect every step of the way. When help is needed the Apprentice IT Technician can get help from, or escalate issues to, other members in Service Delivery Team.

Working Hours :
All details will be confirmed at interview.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Non judgemental