Customer service apprenticeship level 3 with growing Doggy Daycare business in Sutton Coldfield.

Key Responsibilities

Working with dogs in the daycare Greeting dogs and their owners Taking care, feeding and monitoring the dogs Ensuring a safe environment Answering telephone calls Dealing with customer enquiries Responding to emails, enquiries, and adding to social media General office maintenance duties Being involved in a workplace project Attending college lectures and workshops Completing to a high standard assignments and coursework

Training:

Training will be provided by Solihull College and an assessor will be allocated to support you. Coaching in the workplace, on teams as well as scheduled sessions at the Solihull campus and time spent training will be part of the agreed working hours. At the end of your training, you will complete a showcase of evidence, a practical observation and a professional discussion to achieve level 3 Customer Service Specialist apprenticeship.

Training Outcome:

Learners will have the opportunity to progress into a full-time, permanent role with the company and may be able to further their qualifications leading to management qualifications.

Employer Description:
We are a daycare designed for dogs to come and play while owners are away. We are set in a wonderful location right in the heart of New Hall Valley. Our daycare services are tailor made for each and every one of the paws that patter through our doors. We have daycare, grooming room, retail and the new bark Bistro on site.

Working Hours :
Type: Permanent. Hours: 37.5 Shifts: Monday to Friday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Team working,Self-Motivated,Methodical,Good level of English,Good telephone manner,Excellent time management,Desire to learn new skills