Business Support Assistant Apprenticeship

To send letters & compose routine basic letters within the sphere of responsibility. Answer daily enquiries made over the phone & in person, taking accurate messages. Ensuring messages are prioritised & passed on to the most appropriate person. To ensure that post is collected & distributed by local team agreement. To maintain high standards of customer service by responding in a helpful & friendly manner to all interactions with colleagues, service users & other professionals. Liaise with others on matters agreed within the sphere of responsibility. On occasions, may have to exchange confidential & sensitive information with team members.

Training:
You will carry your training within the workplace whilst attending college via team every fortnight. At the end of your apprenticeship, you will receive a Customer Service Level 2 qualification.

Training Outcome:
Once qualified, this could lead to a permanent position within Hampshire and Isle of Wight Healthcare NHS Foundation Trust, which could lead to many other areas.

Employer Description:
Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation that brings together expertise from mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight. With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent patient care. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve. Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trust community and mental health teams, and Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the proper support in the right place and time. Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and we offer outstanding opportunities for career development, training, and collaborative working.

Working Hours :
We offer a full-time contract (37.5 hours) within a supportive team environment, and full training will be provided. Work days and pattern TBC at interview

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Presentation skills,Team working