Programme and Office Administrator Apprenticeship

Roles and Responsibilities: 

Planning and scheduling:

Coordinate planning of weekly schedules with Programme Manager for staffing and cofarmer participation Manage the weekly attendance register and keeping coherent, consistent records of attendance and absence across all sites  Coordinate communications of regular processes and events (quarterly trustee meetings, social events, co-farmer reviews) with appropriate staff/participants Communicate planned changes to programmes, (service shut downs, outreach visits etc) with co-farmers, families and support teams 

Manage the Farm:

Ability calendar and weekly schedules to keep the team up to date (cofarmer sessions at our various locations; taster sessions for co-farmers and volunteers, staff absences, occupational therapy student placements, training, meetings and events) 

Programme documentation and compliance:

Support lead staff to embed new CRM data management system to keep records secure by providing data input to transfer records and systems to new set up Maintain and update new systems or protocols for recording/storing information as needed, ensuring GDPR compliance together with CEO and other staff Process DBS checks for volunteers and new staff members

Programme resources:

Maintain and order supplies to resource the programme (kitchen consumables, office stationery, cleaning supplies, outdoor tools and equipment, First Aid provisions) Maintain inventory of IT supplies and support with issuing tech to new starters, replacement of old devices Liaise with IT support team to resolve issues as and when necessary

Management team support:

Provide administrative and organisational support to the Farm Ability management team, including Board of Trustees if required Provide support for comms, marketing and event organisation  Take minutes at regular Team Meetings as required

Enquiries:

Deal with phone call and email general enquiries, either responding to these or forwarding them to an appropriate member of the team Manage info@ email inbox Respond to and deal with issues that arise during the day (co-farmer absences, transport issues, sickness, resources/equipment needs, unplanned events)

Training:
Business Administrator Level 3 Apprenticeship Standard

Training Outcome:
Fixed Term 2 years with view to subsequent extension 

Employer Description:
FarmAbility works in partnership with farms and growing spaces to enable people to benefit from regular, active engagement in productive, outdoor activities with enthusiastic and experienced support as needed. This engagement with land and animals brings significant benefit to physical health and well-being.

Working Hours :
Shifts to be confirmed

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Logical,Team working,Creative,Non judgemental,Patience