Customer Service Apprenticeship

Duties will include: (Not Limited to)
• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Perform customer verifications
• Set up new customer accounts
• Process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Keep records of customer interactions and transactions

Training:
Teaching and learning the skills, knowledge and behaviours within Customer Services

Training Outcome:
Outstanding prospects for a genuine career with 4D Floors Ltd, if the candidate works hard and proves to be an asset to the company there is every possibility to progress to a full-time position

Employer Description:
We are an innovative Claim Validation specialist exclusively dedicated to the creation and fulfilment of improved services to both insurers and policyholders. Our team have been responsible for delivering outstanding solutions for all types of goods in the supply chain to insurers and policyholders for over 30 years and offer impartially, accuracy, transparency and professionalism with integrity, treating all customers fairly. We have grown from a flooring and furniture validation and restoration provider, to cover all aspects of contents care.

Working Hours :
9:00am to 5:30pm - Monday to Friday.

Skills:
Administrative skills,Communication skills,IT skills,Organisation skills