Customer Service Apprentice

You will be required to:

Answer the phone to customers and ensure customers are kept updated on the progress of their jobs Email suppliers and customers Record job information Log information on our internal job management system Allocate jobs to engineers Create quotes and invoices Order parts Liaise with field engineers

Training:

Level 2 Customer Service Apprenticeship Standard:

The successful applicant will be allocated with an assessor who will visit them in the workplace once every 6-8 weeks Training schedule has yet to be agreed upon, further details will be made available at a later date

Training Outcome:
Potential permanent position on completion of the Apprenticeship Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at a Professional level

Employer Description:
Nova Catering Repairs offers repairs, installation, and maintenance checks of your commercial catering equipment, to restore your commercial kitchen back to its usual operation.

Working Hours :
Monday: 9.00am - 5.00pm. Tuesday: 8.00am - 2.00pm. Wednesday: 11.00am - 5.00pm. Friday: 9.00am - 3.00pm.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working