Operations and Customer Service Advisor Apprentice

The Role

Answering customer calls, liaising with service partners for queries in an efficient and timely manner. Ensuring the delivery of a quality customer experience on each and every communication. Communicating with suppliers to give our customer relevant updates and information. Understanding the customer's needs and requirements and adapting an appropriate approach accordingly. Responding to all calls and emails in a timely manner and to a high standard. Booking on jobs. Assisting customers with the company website. Liaising with drivers. Giving support to the Director and sales staff as needed. Assisting with all health and safety. Be proactive under pressure, show initiative in finding solutions for customers. Keep a positive outlook in a role that can be challenging, maintaining a friendly telephone manner, and most of all enjoy what you do. An option to get involved in sales.

The Candidate

They are looking for a reliable, self-motivated candidate, who is willing to learn and work as part of a team. They should have excellent attention to detail and be competent in IT with software skill that include Microsoft office. The candidate will be supported in learning how to use our operating systems including pallets, courier, and freight.

A UK Driver’s licence would be an advantage. This role will be supported by a Level 3 Business Administration Apprenticeship standard qualification supported by Starting Off.

Training:
Business Administration Level 3 Remote training delivery Onefile VLE 6 hours of dedicated training time every week

Training Outcome:
Possible fulltime permanent position upon completion of the apprenticeship.

Employer Description:
An established but expanding courier business based in south-east London with an additional six offices in the Midlands and Southeast. They are currently looking for an Operations and Customer Service Advisor Apprentice to join their busy logistics team. They pride themselves on offering a high level of customer service with a positive attitude towards their work and are now actively looking for a motivated, eager individual to join them as a Business Administration Apprentice in Bristol. This is an exciting opportunity for a graduate or someone who is looking to go into the transport industry.

Working Hours :
8:30am to 5.00pm, Monday to Friday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative