Apprentice Service Advisor (within a car dealership)

Key responsibilities:

Meeting and greeting customers on arrival and dealing with them in a professional manner Booking in car services with customers over the phone and confirming on email/text Contacting customers with service updates and notifying customers if they require work to be done on their vehicles Dealing with customer queries and requests Liaising with the technical team on timeframes for service completions Processing service paperwork on the system General administration duties

Person specification:

A full UK Driving License is essential. The client is looking for someone who is articulate, a strong communicator, able to handle customers in a professional manner and very driven. Mature, flexible and eager to learn.

Training:
Business Administration Level 3 Apprenticeship Standard Remote training delivery Onefile VLE 6 hours of dedicated training time every week

Training schedule has yet to be agreed upon, further details will be made available at a later date.

Training Outcome:
Possible full-time permanent position upon completion of the apprenticeship

Employer Description:
A prestigious reputable car dealership. Established in 2002, the client proudly represents the Renault, Dacia, Nissan and Peugeot with franchises in Kettering and Northampton. They pride themselves in offering an exemplary level of service in all aspects of the business. This role will be based in the Northampton dealership and will involve providing a top-notch service to customers face-to-face and over the phone in an effective and professional manner.

Working Hours :
Monday to Friday 8am to 5:30pm + 1 in 3 Saturday morning rota 8.30am to 12.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative