Level 3 Customer Service Apprenticeship - Air Tube Technologies Ltd

Responsibilities:

Providing support to our customers on a day-to-day basis and ensuring that effective communications are maintained. Ensure all necessary paperwork, documentation or reports are submitted in line with agreed timescales and followed through to their logical conclusion. Book Engineer site visits. Arrange accommodation when requested for engineers/colleagues and process payments for Congestion/Dart Charges/tolls etc. Effectively process the customer satisfaction courtesy calls. Maintain up-to-date CRM system. Build relationships with customers and key contacts. To ensure all correspondence received into the departments (phone, email or letter) is relayed to the appropriate person in a timely manner and that urgent requests are dealt with promptly. Provide an effective administration support function for sales, customer service and service support colleagues as required. Liaise with the purchasing department to ensure all orders are logged. Monitor outstanding parts orders and liaise with relevant colleagues and customers, as necessary. Process initial sales enquiries. Working with the marketing team to assist with social media, marketing and customer-related projects. Document management - ensuring all documents are filed, maintained and archived as necessary. Basic admin duties, as required.

To be successful in this role, you will have the following skills and experience:

Have a can-do attitude and proactive approach. Strong communication skills, written and verbal communication. Be a great team player, but also happy to work individually on own initiative. Good attention to detail. Have good Microsoft Office skills.

Training Outcome:
Possible full-time position for the right candidate.

Employer Description:
Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.

Working Hours :
Monday to Friday, 9.00am to 4.00pm. 1 hour break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Initiative