Patient Care Adviser Apprentice Administrator

Utilise electronic communication processes, as per the practice protocol Answer the telephone as a priority Book/cancel appointments Take messages accurately and pass on in a timely manner Organise home visit requests Deal with general enquiries and verbal complaints Open paper mail, date stamp immediately and sort. To forward any queries relating to prescriptions to the Pharmacist/Medicine Management Coordinator Give out pathology results to patients as required Register new patients and temporary residents Greet and direct patients and visitors Organise translators Respond to the needs of GPs, Nurses and Pharmacist to enable efficient clinics Input and extract information from the Practice computer system Update the clinical system with information e.g. smoking, ethnicity Provide summary of patient records when requested Action change of address notification Any other filing, record keeping and distribution of documents as appropriate Effectively liaise with Practice, Primary Care Organisations, patients and other external organisations to assist promptly with the resolution and administration of queries Fully utilise EMIS Web and other IT systems To fulfil the role of Practice Champion for a named area such as veterans, diabetes etc Monitor and check tasks and work flows Communicate effectively with the reception team to ensure policies and procedures are kept up to date Keep directories and data bases up to date to ensure an efficient work flow Demonstrate duties to new or less experienced staff Resolve job related issues, including patient documentation and help resolve minor problems Photocopying Dealing with mail – internal and external Attend meetings when required To work safely at all times in accordance with legislation and Practice policies and procedures Be flexible both in the availability and being able to cover for colleagues absent from work due to annual leave or sickness To work as part of the Practice team and become involved in staff training of IT skills as necessary Any other reasonable duties requested by the Managers or GP
This list is not exhaustive

Training:

Business Administrator - Level 3 standard. 

Level 3 units included in the programme include:

The Organisation Business Fundamentals Decision Making Project Management Managing Performance

Training Outcome:
A permanent position within the organisation

Employer Description:
We provide comprehensive NHS primary care services to help you manage your health and well-being.

Working Hours :
Monday 8.30am - 6.00pm, Tuesday 8.30am - 8.00pm, Wednesday 8.30am - 6.00pm, Thursday 8.30am - 6.00pm and Friday 8.30am - 6.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience