B&Q Customer Advisor Apprenticeship

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

Daily roles and responsibilities will include:

Actively approach your customers, engaging with them naturally Understand customer needs and provide appropriate solutions Work with colleagues across the store to help and support them Turn negative customer situations into positive outcomes Encourage customer feedback, share it with managers and use it to improve service Utilise all available tools and systems to maximise sales Have a full understanding of the processes relevant to your role and store Take personal responsibility for operating in a safe and legally compliant way Adhere to all policies & procedures relevant to your role You may be required to undertake other duties from time to time as we may reasonably require

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:

UK Notional hourly rate £12.21 per hour (plus an extra £0.54 per hour, store specific location allowance) An award-winning pension scheme ShareSave options 6.6 weeks holiday Employee Assistant Programme Shopping discounts Colleague wellbeing benefits

As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.

Training:

Customer Service Practitioner Level 2.

Training Outcome:

Ongoing training and development.

The expected duration of this apprenticeship is 15-18-months; however, you will join the B&Q family on a permanent contract.

Employer Description:
As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.

Working Hours :
20 hours per week, on a shift pattern basis, Monday-Sunday 7:00am - 10:00pm, exact shifts to be confirmed.

Skills:
Communication skills,Organisation skills,Customer care skills,Team working