Customer Service Practitioner Apprenticeship

Handling incoming phone calls and addressing inquiries Assisting customers in-person, processing orders and payments, and resolving queries Managing order processing and fulfilment Supporting online sales by uploading and pricing products, packaging and dispatching orders, updating tracking information, and responding to customer queries via email Maintaining and updating digital records Printing, photocopying, and organising documents Taking meeting minutes and notes Resolving minor issues as they arise Performing various administrative tasks Escalating complex issues to senior staff when necessary Responding to customer inquiries through phone, email, and web chat Providing product and service recommendations Processing customer orders and handling payments Updating customer information in database systems Managing postal responsibilities Communicating with trading partners and suppliers

Training:
Day release at Middlesbrough College

Training Outcome:
Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.

Employer Description:
Nite Light are a Community Interest Company. The hub offers shower, washing machine and dryer facilities as well as a welcoming, affordable cafe and retail space. We run lots of community events and support for those in need and are always looking for volunteers to help out.

Working Hours :
Monday, Wednesday and Friday, 9.30 to 2.30pm. Tuesday and Thursday, 9.30am to 5.00pm.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Patience